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Customer Experience Strategy Review

Project Overview

online community engagement

Moorabool Shire Council is reviewing our Customer Experience Strategy. Council is committed to listening and adapting to our evolving and growing communities. As part of this process we want to work with our community in undertaking this review to understand their needs and assist in informing our strategic direction when it comes to the ways in which our customers want and need to interact with us.We encourage you to share your feedback via the Survey found below. The opportunity to provide feedback closes 11:55pm AEST 30 May 2024.

  • Internal Workshops

    Dec 2023 – Feb 2024
  • Customer and Community Engagement

    May 2024
  • Customer and Community feedback evaluation and review

    June 2024
  • Prepare report of findings

    July 2024
  • Present report to Executive and Council

    August 2024
  • Work with departments to implement and deliver on any identified opportunities

    September 2024 onwards
The survey is now closed. Thanks for participating.

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FAQ

Council is conducting a review of our Customer Experience Strategy to ensure alignment with our community's evolving needs, given the significant changes that have occurred since its creation in 2020.

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Who's Listening

  • Customer Experience and Innovation Team

    Moorabool Shire Council

    Contact - 5366 7100 or info@moorabool.vic.gov.au