Customer Experience Strategy Review

Project Overview

online community engagement

Moorabool Shire Council is reviewing our Customer Experience Strategy. Council is committed to listening and adapting to our evolving and growing communities. As part of this process we want to work with our community in undertaking this review to understand their needs and assist in informing our strategic direction when it comes to the ways in which our customers want and need to interact with us.

  • Internal Workshops

    Dec – Feb 2024  

  • Customer and Community Engagement

    May 2024

  • Customer and Community feedback evaluation and review

    June 2024

  • Prepare report of findings

    July 2024

  • Present report to Executive and Council

    August 2024

  • Work with departments to implement and deliver on any identified opportunities

    September 2024 onwards

  • Customer Experience Strategy Review survey

    We are seeking input into the review of our Customer Experience Strategy to understand community needs regarding the ways in which you would like to be able to interact with us. Your feedback will help inform our strategic direction and provide a focus for our future Customer Experience initiatives.